Terms & Conditions
Product Quality Assurance
Whip’d and buttered offers eco-friendly natural skincare products that nourishes and rejuvenates the skin. It was initiated out of the need for natural alternatives in skincare for my son who has sensitive, eczema proned skin. With my background in science and as a medical doctor, I started formulating products with premium natural ingredients that targeted skin dryness, skin sensitivity and hyperpigmentation; with an emphasis on natural anti-aging skincare solutions.
- Ingredient transparency: A full list of ingredients will be provided on product packaging and the company’s website.
Allergy Disclaimer
Customers are responsible for reviewing the ingredient list before use to avoid allergic reactions. We recommend conducting a patch test before using any new product. Whip’d & Buttered Luxury Essentials is not liable for any adverse reactions caused by allergies or skin sensitivities.
Returns & Refunds
Due to the nature of skincare products, returns are only accepted if the item is unopened and in its original condition. Refunds will be issued within 7-10 business days of receiving the returned item. For damaged or defective products, customers must contact customer service within 7 days of receipt with proof of damage (e.g., photo). Custom orders and sale items are non-refundable.
Customer Service
Customer satisfaction is a top priority. Any inquiries or issues can be directed to our customer service team via email or phone, available Monday to Friday, 9 AM to 5 PM. Responses will be provided within 48 hours during business days.
Product Usage & Liability
Products should be used according to the instructions provided. Whip’d & Buttered Luxury Essentials is not responsible for improper use. All claims about product benefits are based on ingredient properties and customer testimonials, but results may vary.If irritation occurs, discontinue use immediately.
Privacy Policy
Customer data, including personal information and payment details, will be handled with confidentiality and secured through encryption methods. We do not sell or share customer information with third parties unless required by law.
Sustainability & Environmental Responsibility
Packaging materials will be eco-friendly where possible, including recyclable or biodegradable materials. The company is committed to reducing its environmental impact through responsible sourcing and waste reduction initiatives.
Promotions & Discounts
Promotions and discounts will be subject to specific terms and conditions. These may not be combined with other offers unless stated otherwise. Discount codes must be entered at the time of purchase; adjustments cannot be made post purchase. This policy is designed to protect both Whip’d & Buttered Luxury Essentials and its customers, ensuring a smooth and professional experience for all.